Privacy policy

We will collect, use, hold and disclose your personal information in accordance with the Australian Privacy Principles, the Privacy Act 1988 (Cth) (Privacy Act), and this privacy policy (as applicable).

This policy is current as at 16 November 2020 and may be updated by RBC. We will publish our most recent version of this policy at www.responsiblebusinessconsultants.com.au. In this policy “we” or “us” means RBC ABN 54 220 140 997 .

1. COLLECTION OF INFORMATION

When you interact with us we will collect some personal information including without limitation your name, contact details and details regarding products or services that you may be interested in. If you apply for any particular product or service we may collect additional information including for example information about your business. We will also collect data regarding your interactions with us (including transactions) and the management of our relationship with you.

Some of the information we collect may include:

1. your identification information;

2. your contact details

3. your credit card details

4. information provided through customer surveys

5. details of the services provided to you and/or that you have enquired about

6. communications with you

7. your browsing behaviour on our site

8. additional personal information that you provide to us, directly or indirectly, through your use of our Site and associated social media platforms

Generally we will not collect sensitive information (for example health information) and will only do so when necessary to provide a particular product or service. It may not be possible for us to provide some products and services if you do not provide, or allow us to collect, particular personal information.

We may collect information directly from you (including some information collected electronically including cookies). We may also collect information that is publicly available or information from third parties:

2. USE OF PERSONAL INFORMATION

We will use your personal information to provide products and services to you and to meet legal and regulatory requirements in any jurisdiction in which we operate.

We may also use your information for secondary purposes like marketing and research. Unless you request that we do not do so, you consent to us using your personal information to market our products and services to you including electronically (for example by email or SMS) If you do not want us to do so, please notify us at yvonne@responsiblebuinessconsultants.com.au

3. STORAGE OF YOUR INFORMATION

We will store your information electronically and in hard copies.

Where your information is stored electronically, we will ensure that it is located in Australia but it may be hosted on third party systems on our behalf.

We will use a number of standard security measures to protect your information including implementing and maintaining reasonable policies and/or controls on storage and access to your information.

We will use reasonable endeavours to return, destroy or de-identify information after it is no longer required.

4. DISCLOSURE OF YOUR PERSONAL INFORMATION

Generally we will only disclose your information with your consent which may be express or implied. You imply consent when we can reasonably conclude that you have given consent by act or omission. However we may disclose your information without your consent where required or permitted by law.

We may disclose your personal information to our related bodies corporate (if any).

Your information may be disclosed to third parties in connection with providing products and services to you or an entity associated with you including without limitation:

1. our agents, partners and advisors;

2. our service providers including those that provide information technology and logistics services to us;

3. government bodies or authorities where required by law or where reasonably required for the purpose of the detection and prevention of fraud;

4. our insurers and financiers;

5. third parties with your consent (for example your advisors); and

6. where authorised under law.

We will use reasonable endeavours to implement express confidentiality agreements with those third parties including obligations to comply with the Privacy Act.

Currently we do not disclose personal information to third parties located outside Australia. However, in the course of providing services to us, some limited third parties may have access to our systems and data.

5. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

We will provide you with access to your personal information as required under the Privacy Act but note that we may not always be required to do so (we will provide reasons if that is the case). Without limitation we expressly reserve the right to deny access to your personal information where providing access:

1. could pose a possible threat to life or health;

2. could cause an unreasonable impact on the privacy of others;

3. would be in response to a frivolous or vexatious request;

4. relates to existing or anticipated legal proceedings which could be prejudiced as a result;

5. relates to existing or anticipated commercial negotiations involving RBC, and its legitimate commercial interests could be prejudiced as a result;

6. is in any way unlawful; or

7. would be likely to prejudice an investigation of possible unlawful activity.

Where providing access could disclose our internal evaluation or other confidential intellectual property or processes, may provide you with a summary of the information rather than providing direct access to the information.

In some circumstances we may seek reimbursement of our costs of providing you access to your information but only where we are entitled to and have advised you of those costs in advance.

We will take reasonable steps to ensure that your personal information is accurate, complete and up to date at the time of collection, use or disclosure. We will correct your personal information in accordance with the Privacy Act.

To access or correct your personal information please email us at yvonne@responsiblebusinesssconsultants.com.au

6. COMPLAINTS

If you have any complaint regarding your personal information, please email us at: yvonne@responsiblebusinesssconsultants.com.au. We will consider and respond to your complaint promptly. If you are not satisfied with our response, please contact us again.

If you are still not satisfied with our response, you may be able to lodge complaints with other bodies such as The Office of the Australian Information Commissioner (www.oaic.gov.au or 1300 363 992).

7. CONTACTING US

You can contact us at yvonne@responsiblebusinesssconsultants.com.au